At Rhinestone, we strive to provide the best quality men’s formal shirts and ensure customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return, exchange, and refund policy under the following conditions.
1. Eligibility for Returns & Exchanges
✅ Timeframe: You can request a return or exchange within 10 days from the date of delivery.
✅ Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
✅ Eligible Products: Only regular-priced items are eligible for returns. Sale, discounted, or customized items are non-returnable unless defective.
✅ Wrong/Damaged Product: If you receive an incorrect or damaged item, contact us within 24-48 hours with images of the product for verification.
2. How to Initiate a Return or Exchange
To request a return or exchange, follow these steps:
1️⃣ Contact Us: Email us at care@rhinestone.co.in with your order details.
2️⃣ Provide Details: Share the reason for return and attach images (if applicable).
3️⃣ Return Approval: Once approved, we will provide return instructions and the return shipping address.
4️⃣ Shipping the Product: Pack the item securely and ship it back to us. The customer is responsible for return shipping costs unless the return is due to our error.
5️⃣ Processing: Once received, we will inspect the item and process the exchange or refund within 10 business days.
3. Refund Policy
🔸 Refund Method: Refunds will be issued via the original payment method.
🔸 Processing Time: It may take 10 business days for the refund to reflect in your account.
🔸 Partial Refunds: In cases where an item shows signs of use, we may offer a partial refund at our discretion.
🔸 Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
4. Non-Returnable Items
🚫 Items not eligible for return/refund:
- Worn, washed, or altered items.
- Products damaged due to misuse.
- Final sale or clearance items.
- Custom-sized or personalized orders.
5. Cancellations
✅ Orders can be canceled before shipment by contacting us immediately.
✅ Once shipped, the return policy applies.